Inclusive Language Use

Description

Our choice of words affects how people feel at work. These twelve PDF lessons begin with the foundations of inclusive language and the role of unconscious bias in communication, then cover gender-neutral language and pronouns.

Further lessons address cultural sensitivity, stereotypes, accessibility and person-first language, and how to apply these ideas in writing, meetings, presentations and digital channels. You also learn to handle difficult conversations, build habits and write a personal action plan. The PDFs include several checklists, many exercises and tables. Each lesson explains the reasoning behind a recommendation, so you can adapt it to your own workplace.

Who it is for: professionals who write and speak with colleagues and clients and want to communicate inclusively.

What’s included
12 PDF lessons · 68 pages · about 23,500 words
One ZIP download that is yours to keep — read on any device, no subscription or app needed.

Course programme

1. Foundations of Inclusive Language
2. Understanding Unconscious Bias in Communication
3. Gender-Neutral Language and Pronouns
4. Cultural Sensitivity and Avoiding Stereotypes
5. Accessibility and Person-First Language
6. Inclusive Language in Written Communication
7. Inclusive Language in Meetings and Presentations
8. Handling Difficult Conversations with Sensitivity
9. Inclusive Language in Digital Communication
10. Building Inclusive Communication Habits
11. Measuring Progress and Getting Feedback
12. Creating Your Personal Inclusive Language Action Plan