Privacy Policy

Effective Date: November 30, 2025
Contact: contact@tutruvio.com

Tutruvio.com (“Tutruvio,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website or use our services as a Seller or Buyer.

By accessing or using Tutruvio, you consent to the practices described below.

1. Data Controller

Tutruvio acts as the data controller under the General Data Protection Regulation (EU) 2016/679 (“GDPR”). This means we determine the purposes and means of processing your personal data.

If you have any questions about this policy or your data rights, contact: contact@tutruvio.com

2. Information We Collect

2.1 Information You Provide Directly

We collect data when you:

Create an account (name, email, password, profile photo, etc.)
Purchase or sell courses (billing details, payment info)
Communicate with our team (messages, reviews, support requests)
Publish or upload course content (video, text, or other materials)

2.2 Information Collected Automatically

When you use Tutruvio, we collect technical information, including:

IP address and device information
Browser type and operating system
Usage data (pages visited, time on site, clicks, etc.)
Cookies and similar tracking technologies

2.3 Payment Information

All financial transactions are processed through secure, PSD2-compliant payment gateways (e.g., Stripe, PayPal, or similar). Tutruvio does not store full payment card details. Payment data is encrypted and handled under Strong Customer Authentication (SCA) requirements for enhanced security.

3. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

Contractual necessity – to provide our services, manage your account, and process payments.
Legitimate interest – to improve the platform, prevent fraud, and ensure security.
Legal obligation – to comply with accounting, tax, and anti-fraud laws.
Consent – for marketing communications and non-essential cookies.

4. How We Use Your Data

We use your information to:

Create and manage your Tutruvio account.
Process orders, payments, and payouts to Sellers.
Deliver purchased courses and grant access.
Communicate important updates and support messages.
Personalize content and improve user experience.
Comply with legal and financial obligations.

We do not sell or rent your data to third parties.

5. Data Sharing and Third Parties

We share personal data only when necessary:

Payment Processors: To handle transactions securely (PSD2-compliant).
Cloud and Hosting Providers: For secure data storage.
Analytics Services: For performance and site improvement.
Legal Authorities: When required by law or to protect users’ rights.

All third parties are bound by strict Data Processing Agreements (DPAs) and operate in compliance with GDPR.

6. Data Retention

We retain personal data only as long as necessary:

Account data: active + up to 3 years after account closure.
Transaction records: retained for 7 years for legal compliance.
Marketing consent data: until consent is withdrawn.

After these periods, your data is securely deleted or anonymized.

7. Strong Customer Authentication (SCA) and PSD2 Compliance

In accordance with PSD2 and SCA regulations:

Payment transactions on Tutruvio require multi-factor authentication, such as passwords, SMS codes, or biometric verification.
Sensitive payment data is tokenized and encrypted.
Tutruvio ensures all payment providers used meet EU standards for secure electronic transactions.

This helps protect users from unauthorized access and fraudulent activity.

8. Cookies and Tracking Technologies

Tutruvio uses cookies to:

Enable core functionality (logins, purchases)
Analyze site traffic
Remember user preferences

You can manage or disable cookies via your browser settings. Non-essential cookies are used only with your consent.

9. International Data Transfers

If data is transferred outside the European Economic Area (EEA), it will be protected under:

EU Standard Contractual Clauses (SCCs), or
An adequacy decision from the European Commission.

This ensures your information receives equivalent protection wherever it is processed.

10. Your Rights (GDPR)

You have the following rights under the GDPR:

Access – Request a copy of your personal data.
Rectification – Correct inaccurate or incomplete information.
Erasure (“Right to be Forgotten”) – Request deletion of your data.
Restriction – Limit how we process your data.
Portability – Receive your data in a machine-readable format.
Objection – Opt out of processing for marketing or legitimate interest.
Withdraw Consent – Revoke marketing consent at any time.

Requests can be made via contact@tutruvio.com. We will respond within 30 days.

11. Data Security

Tutruvio employs:

End-to-end encryption for sensitive data
SSL/TLS for all web communications
Two-factor authentication (2FA) for internal access
Regular security audits and compliance reviews

We continually assess our systems to safeguard your personal data.

12. Children’s Privacy

Tutruvio is not directed to children under 18. If we learn that we have collected personal data from a child without parental consent, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically. All changes will be posted here with an updated “Effective Date.” Continued use of the Platform after changes implies acceptance of the revised Policy.

14. Contact

For any privacy-related questions, requests, or complaints, contact: contact@tutruvio.com

If you believe your rights under GDPR have been violated, you have the right to lodge a complaint with your local Data Protection Authority (DPA).